GENERAL INFORMATION DURING INSTALLATION

YOU MUST BE AT HOME

All occupied homes should have an adult present at the house throughout the installation unless other arrangments have been made.
If you are not present for your scheduled appointment, you shall be responsible for a $75 trip charge.

CONCEALED IMPERFECTIONS AND SUBFLOOR DAMAGE

Should concealed imperfections or damages be revealed during the removal or replacement of your existing floor, additional work will be required. Subfloor damage and imperfections can only be determined after we remove the existing flooring. Any imperfections found in sub floor, and requiring correction, are the sole responsibility of the customer.

WIRING

Our installers shall not install cable or any other wiring underneath any flooring. Doing so can damage the wires and may also void the manufacturer warranty of your flooring.
Please communicate to our installers the location of the security wires in your home, so that they do not cut them by accident.

PRE-EXISTING STRUCTURAL CONDITIONS

Quality Carpet One is not responsible for any existing structural defects or any problems that may arise due to the existing structure of the house not being compliant with the building code. For example, if a water pipe is closer to the floor than required by the building code and a nail is driven into the floor and into the water pipe, the pipe leak will not be our responsibility.

PATTERN AND COLOR MATCHING

There will be some variation on shade or characteristic between the sample you chose and the product actually installed in your home. However, the difference will be within the manufacturer’s tolerance specifications.
In most homes the walls are not square, thus making it impossible to have the pattern on flooring material parallel to side of every wall.
For materials with a pattern, it is the homeowner’s responsibility to instruct the installer which wall they would like the pattern to run parallel with. Otherwise the installer s will use their best judgment.

MOLDINGS

If your existing floor is laid under quarter round, Quality Carpet One can not be responsible for breakage of any moldings, when the floor is removed or installed over top.

SQUEAKY FLOORS

It is not the responsibility of our installers to fix squeaky sub floors or wall structures. If this condition impedes the installation process, it is your responsibility to have the necessary repairs performed.

STEPS

In some homes, steps may not be even from one side to another. This may result in a gap between the side of the steps and the material.

DOORS AND BASEBOARDS

If necessary, our installers will remove doors and set them back in place. However, they will not be able to shave doors in the event the new floor is higher than the existing floor.
Quality Carpet One is not responsible for excessive gaps under the baseboards or door jams if the new floor is lower than the existing floor.

UNAVOIDABLE CIRCUMSTANCES

Vibrations from the installation may cause cracks on the wall moldings and popping of some lose drywall nails. Quality Carpet One is not responsible for such damage since it is part of the installation procedure.